1. General Provisions
1.1. These Terms and Conditions (hereinafter the “Terms”) regulate the relationship between [Company Name], registration code [XXXXXXX], address [Address] (hereinafter the “Seller”), and the user of the online store located at [domain name] (hereinafter the “Site”, “Online Store”, “User”, “Buyer”).
1.2. These Terms are drafted in accordance with the legislation of the Republic of Estonia, including:
– Law of Obligations Act (VÕS);
– Consumer Protection Act;
– Accounting Act;
– Electronic Communications Act;
– General Data Protection Regulation (GDPR);
– EU e-Commerce Directive 2000/31/EC.
1.3. By using the Site, the User confirms that they have read and agree to these Terms.
2. Seller’s Information
Seller: [Company Name]
Registration code: [XXXXXXX]
Address: [Address]
Phone: [Phone]
E-mail: [E-mail]
3. Use of the Site
3.1. The User undertakes to use the Site in accordance with the laws of Estonia and these Terms.
3.2. The User is prohibited from:
– interfering with the operation of the Site or disrupting its functionality;
– attempting to gain unauthorised access to systems or data;
– using the content of the Site without the Seller’s permission;
– providing false, incomplete or misleading information.
3.3. The content of the Site (texts, design, images, logos, etc.) is protected by copyright and related rights and belongs to the Seller or its partners.
4. Prices and Payment
4.1. All prices in the Online Store are shown in euros (€) and [include / do not include] VAT — specify accordingly.
4.2. The Seller has the right to unilaterally change prices and sales conditions. Such changes do not apply to orders that have already been paid.
4.3. Payment for goods may be made via the payment methods available on the Site:
bank transfers, card payments, Maksekeskus, PayPal, Stripe, and others.
4.4. The Seller does not process or store the Buyer’s card data; such data is processed by secure payment service providers in compliance with their terms and standards (including PCI-DSS).
5. Placing an Order and Conclusion of the Contract
5.1. To place an order, the Buyer selects the desired product, adds it to the shopping cart, fills in the required information, and confirms the order.
5.2. The contract of sale between the Buyer and the Seller is deemed concluded under VÕS § 208 when:
– the Buyer has submitted the order via the Site; and
– the Seller has received confirmation of payment.
5.3. The Seller has the right to refuse or cancel an order if:
– the product is out of stock;
– the Site displayed an incorrect price or other significant error;
– the Buyer’s information is incomplete or inaccurate;
– any other grounds arise as provided by law.
In such cases, the amount paid will be refunded to the Buyer.
6. Delivery of Goods
6.1. Goods are delivered via the method selected by the Buyer (e.g. Itella Smartpost, Omniva, DPD or another carrier).
6.2. The delivery cost and estimated delivery time are displayed before the order is confirmed.
6.3. The Seller will make reasonable efforts to comply with the indicated delivery times, but is not liable for delays caused by transport companies or circumstances beyond the Seller’s control.
6.4. According to VÕS § 226, the risk of accidental loss or damage to the goods transfers to the Buyer only at the moment when the Buyer actually receives the goods (e.g. from a parcel machine or a courier).
7. Right of Withdrawal — 14 Days (VÕS § 56–67)
7.1. If the Buyer is a consumer (a natural person purchasing goods outside business activities), they have the right to withdraw from the sales contract within 14 days from receiving the goods.
7.2. To exercise the right of withdrawal, the Buyer must:
– send a written notice to the Seller at [E-mail], or use the form provided on the Site (if available);
– return the goods within 14 days from sending the withdrawal notice.
7.3. Returned goods must be:
– unused;
– in the original packaging (to a reasonable extent);
– undamaged and without unnecessary signs of wear.
7.4. The direct cost of returning the goods shall be borne by the Buyer, unless the goods were defective or unless otherwise required by law (VÕS § 194).
7.5. The Seller will refund the purchase amount (including the cost of standard delivery, if paid) within 14 days from receipt of the withdrawal notice. The Seller may withhold the refund until the goods have been returned or until the Buyer provides proof of return.
7.6. The right of withdrawal does not apply to, among others:
– goods made to the Buyer’s specifications or clearly personalised;
– hygiene products with opened packaging where the seal protects health;
– perishable goods;
– other exceptions provided by law.
8. Claims and Liability (VÕS § 218–222)
8.1. A 2-year claim period applies to goods from the moment they are handed over to the Buyer.
8.2. During the first 6 months, it is presumed that any defect already existed at the time of delivery (VÕS § 220). After 6 months, the Buyer must prove that the defect existed at delivery.
8.3. Claims must be submitted in writing to [E-mail] and include:
– Buyer’s contact details;
– description of the defect;
– photos or other evidence, if possible;
– order number and purchase date.
8.4. The Seller is responsible only for manufacturing defects and hidden defects and is not responsible for:
– damage caused by improper use;
– normal wear and tear;
– damage resulting from failure to follow instructions.
9. Processing of Personal Data
9.1. The Buyer’s personal data is processed by the Seller in accordance with the Privacy Policy published on the Site and applicable legislation.
9.2. Personal data is used for order fulfilment, delivery, invoicing, compliance with legal obligations, and — with the Buyer’s explicit consent — for marketing communications.
9.3. Marketing messages are sent only with explicit consent, which can be withdrawn at any time via the “Unsubscribe” link or by contacting the Seller.
10. Dispute Resolution
10.1. Disputes between the Buyer and the Seller shall first be resolved through negotiations.
10.2. If an agreement cannot be reached, the consumer Buyer may contact:
– Consumer Protection and Technical Regulatory Authority (TTJA);
– Consumer Disputes Committee (https://komisjon.ee);
– EU Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr.
10.3. All disputes shall be resolved under the laws of the Republic of Estonia.
11. Final Provisions
11.1. The Seller has the right to unilaterally amend these Terms. Updated Terms take effect from the moment they are published on the Site.
11.2. When placing an order, the Terms in force at the time of the order apply.